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It's important for fish to be healthy and disease-free before they go to their new homes. We understand this and have an extensive, three-week quarantine procedure for all of our fish.
Any fish we sell, both freshwater and saltwater, comes with a one month guarantee unless other agreements have been made. Our fish are delivered straight to your tank and monitored closely afterwards to ensure they fit in well. Should problems arise, we will adjust the environment as necessary to please everyone.
Our guarantee does not apply in cases where the cause of death is preventable by the client, such as not feeding. Currently, we are not selling fish to the public.
There are three main categories of disease in fish: bacterial, fungal, and parasitic. Our process treats for all three to allow each fish the best chance at life. We believe in a mix of preventative treatments and careful observation over an extended period of time. Additionally, this gives us the opportunity to learn each animal's personality and ensure that they are eating well to avoid potential issues later.
We do not keep fish on hand. Typically, we only order in fish that already have homes waiting for them. And, of course, availability for certain species varies throughout the year. As such, there can be a substantial wait-time between requesting and receiving specific fish.
We try to keep a consistent schedule, but the health of our animals comes first, so treatments may be extended as necessary. Our quarantine system is very small and we prioritize quality over speed. Please be patient with us and do not hesitate to ask where we are in the process.